Cancellation & Delay Policy

1. Cancellation Terms & Confirmation

Cancellation terms will be provided before your reservation is confirmed. We understand that international travel plans can change. You may request schedule adjustments or cancellations by contacting our support team with advance notice prior to your pickup time.

Reservation requests are coordinated directly with our team. Simply message our dispatch team on WhatsApp (+212 606 505 414) with your booking reference to manage changes.

2. Ferry Wind & Maritime Schedule Adjustments

The Strait of Gibraltar is occasionally subject to strong easterly winds (Levante) that can cause ferry companies (FRS / DFDS, Baleària) to delay or cancel sailings between Tarifa/Algeciras and Tangier.

If your ferry is officially cancelled by the maritime authority, our team will coordinate with you to adjust or reschedule your itinerary. If your ferry is redirected to Tanger Med instead of Tangier Ville, notify us promptly on WhatsApp so we can adjust pickup arrangements.

3. Flight Diverted or Delayed

If your inbound flight to Tangier Ibn Battouta Airport (TNG) is delayed, our dispatch team coordinates with your chauffeur. If your flight is diverted to another airport (e.g. Rabat or Casablanca), you may discuss alternative transfer options or route adjustments with our team.

4. How to Modify or Cancel

To adjust your travel date, time, or cancel a reservation, message our dispatch office:

• WhatsApp: +212 606 505 414
• Email: contact@taxiluxtours.com